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CADTerms and Conditions/ Privacy Policy
Terms and Conditions
PRIVACY
First and foremost, Cigar Bus respects the privacy of its customers. We do not share your
address, credit card information or email with anyone else. All customer information is strictly
used to process orders and for our promotional correspondence to keep you informed in the most
convenient, secure & efficient way possible. If you would like to be removed from any of our
mailings, please contact us.
SECURITY
Cigar Bus protects all information by using a secure server. That means that your credit card
number and address are encrypted so that it cannot be read as the information travels via the
Internet. We have made it a priority to keep your information and shopping experience a safe
one.
SALES TAX
All orders shipped to Pennsylvania addresses will be charged a 7% sales tax. Many states now
require Cigar Bus to collect sales tax on their behalf for purchases made through our website.
Please note that if you are not charged sales tax by Cigar Bus then any sales tax due in the
purchaser’s state is responsible to be paid by the purchaser.
PAYMENT
We accept Visa, MC, AMEX and Discover.
All merchandise leaves our facility in perfect condition. Should any item that is received
damaged or lost during transit, please call us immediately. The outer packaging must be saved
for shipper verification, otherwise we cannot guarantee that the shipper will reimburse us for
damages. We will reship all items as soon as possible and handle any claim with the shipper for
you.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly the next business day
unless it is on a Friday, then your order will not ship out until Tuesday morning since our
shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as
well.*See the UPS transit map for approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, Cigar Bus may
be able to modify or cancel the order if the time between the submitted order and the packaging
of the order is caught in time before it is shipped out. Contact us as soon as possible via email or
phone immediately!
CREDIT CARD POLICIES
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification
service) on all orders received and verify both the billing address and zip code. If either the
address or the zip code do not match, we will attempt to verify the correct address via email/or
phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the
order without further notice as a protection for ourselves and credit card holders.
RETURNS/EXCHANGES
Cigar Bus guarantees your complete satisfaction on every product we sell and want you, the
customer, to be happy with your purchase(s). Should you find that something is not to your
satisfaction, we ask that you call us and we will make the proper arrangements to remedy the
situation. We will gladly refund any merchandise in its original packaging within 14 days of
receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or
parcel post to our shipping address of: an3295 Lincoln Hwy E. Thorndale, PA 19372. Please
notify us before returning any items. For damaged merchandise, please retain all packing
material and contact us immediately at service@cigarbus.com . We will promptly arrange for it
replacement.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER
This site is not directed to persons less than 21 years of age and no information should be
submitted or posted at Cigar Bus online website by individuals less than 21 years of age. Sales of
tobacco products to individuals under the legal minimum purchase age are illegal. , Cigar Bus
makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain
personal information, provided by you, is used to confirm the minimum age requirements. Such
information is not retained in our database therefore not compromising privacy.
PRIVACY
First and foremost, Cigar Bus respects the privacy of its customers. We do not share your
address, credit card information or email with anyone else. All customer information is strictly
used to process orders and for our promotional correspondence to keep you informed in the most
convenient, secure & efficient way possible. If you would like to be removed from any of our
mailings, please contact us.
SECURITY
Cigar Bus protects all information by using a secure server. That means that your credit card
number and address are encrypted so that it cannot be read as the information travels via the
Internet. We have made it a priority to keep your information and shopping experience a safe
one.
SALES TAX
All orders shipped to Pennsylvania addresses will be charged a 7% sales tax. Many states now
require Cigar Bus to collect sales tax on their behalf for purchases made through our website.
Please note that if you are not charged sales tax by Cigar Bus then any sales tax due in the
purchaser’s state is responsible to be paid by the purchaser.
PAYMENT
We accept Visa, MC, AMEX and Discover.
All merchandise leaves our facility in perfect condition. Should any item that is received
damaged or lost during transit, please call us immediately. The outer packaging must be saved
for shipper verification, otherwise we cannot guarantee that the shipper will reimburse us for
damages. We will reship all items as soon as possible and handle any claim with the shipper for
you.
HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped promptly the next business day
unless it is on a Friday, then your order will not ship out until Tuesday morning since our
shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as
well.*See the UPS transit map for approximate package arrival date.
CAN I CHANGE MY ONLINE ORDER?
Once an online order had been submitted, it cannot be changed online. However, Cigar Bus may
be able to modify or cancel the order if the time between the submitted order and the packaging
of the order is caught in time before it is shipped out. Contact us as soon as possible via email or
phone immediately!
CREDIT CARD POLICIES
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification
service) on all orders received and verify both the billing address and zip code. If either the
address or the zip code do not match, we will attempt to verify the correct address via email/or
phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the
order without further notice as a protection for ourselves and credit card holders.
RETURNS/EXCHANGES
Cigar Bus guarantees your complete satisfaction on every product we sell and want you, the
customer, to be happy with your purchase(s). Should you find that something is not to your
satisfaction, we ask that you call us and we will make the proper arrangements to remedy the
situation. We will gladly refund any merchandise in its original packaging within 14 days of
receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or
parcel post to our shipping address of: an3295 Lincoln Hwy E. Thorndale, PA 19372. Please
notify us before returning any items. For damaged merchandise, please retain all packing
material and contact us immediately at service@cigarbus.com . We will promptly arrange for it
replacement.
ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER
This site is not directed to persons less than 21 years of age and no information should be
submitted or posted at Cigar Bus online website by individuals less than 21 years of age. Sales of
tobacco products to individuals under the legal minimum purchase age are illegal. , Cigar Bus
makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain
personal information, provided by you, is used to confirm the minimum age requirements. Such
information is not retained in our database therefore not compromising privacy.