In our Terms & Conditions we stipulate the following :

We reserve the right to verify delivery to cardholder via UPS. You must be 21 years or older to make any selections on this site - by doing so, you are confirming that you are of legal age to purchase tobacco products or smoking accessories. We will deny any order we believe has been placed by a minor.

WARNING: Cigarbus.com does not sell tobacco or tobacco related products to anyone under the age of 21, nor do we sell cigarettes.

For accounts purchased for the first time,you must be send your government issued identification to
info@cigarbus.com for verify your age Otherwise your order will be cancelled.

Cigarbus company will verify all international customers prior to shipping. If Cigarbus company cannot prove that you are the legitimate owner of the card being used, we reserve the right to cancel your order.

Delivery by USPS Priority Mail or UPS

Shipping for USPS Priority Mail or UPS - Shipping times are estimates. USPS is not a guaranteed service, no shipping charge refunds for shipping delays. Shipping time can take up to 8 business days.

California
While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
• Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
• Obtain the signature of a person 21 years of age or order before completing the delivery
Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

Connecticut
Due to Connecticut State Regulations, we do not ship the following products to Connecticut addresses:
• Small Cigars (Weighing 3lb per 1000 or less)

Delaware
While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
• Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification Solutions to safely and securely store your information. This is a one-time process, and the information will only be used to comply with your state’s requirements. Obtain the signature of a person 21 years of age or order before completing the delivery Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware.

Hawaii
Due to Hawaii State Regulations, we do not ship any products to Hawaii addresses.

Maine
Due to Maine State Regulations, we do not ship the following products to Maine addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

Maryland
Due to Maryland State Regulations, we do not ship the following products to Maryland addresses:
• Cigars with Homogenized/HTL Wrappers
• Small Cigars (Weighing 3lb per 1000 or less)

Massachusetts
Due to Massachusetts State Regulations, we do not ship any Flavored Tobacco products to Massachusetts addresses.

Montana
Due to Montana State Regulations, we do not ship the following products to Montana addresses:
• Filtered Cigars

Pennsylvania
Due to Pennsylvania State Regulations, we do not ship the following products to Pennsylvania addresses:
• Small Cigars (Weighing 4lb per 1000 or less) in carton packs, containing 20 to 25 sticks per pack.

Utah
Due to Utah State Regulations, we do not ship any products to Utah addresses.

Vermont
Due to Vermont State Regulations, we do not ship the following products to Vermont addresses:
• Small Cigars (Weighing 4.5lb per 1000 or less)

Washington
Due to Washington State regulations, we cannot ship the following products to Washington addresses:
• Small Cigars (Weighing 3lb per 1000 or less)
• Pipe Tobacco

SALES TAXES:

We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

Please contact customer service for more information on returning an item. Should you want to return your product that is not damaged or incorrect, please be aware you will be responsible for all shipping charges. Product must be returned in the same condition in which it was shipped. Please be aware if you feel something is wrong with the cigars you must contact us within seven days of delivery.

INTERNATIONAL SHIPPING：

Buyers are responsible for complying with their countries local and federal tobacco laws. Cigar bus company is not responsible for fees or taxes associated with their orders. Contents are declared as what is ordered. Cigar bus company does not make “fake invoices” or discreetly mark contents. Cigar bus company will not be responsible for the package if stopped by customs. If your customs agency stops the package you may have the chance to refuse it, and have it re-delivered back to us. You will then have the option of us re-shipping the package or we can issue a credit for the amount of the product only. NOT shipping cost. That postage is deemed used. You will be responsible for any additional shipping charges if you decide to have it re-shipped. Cigar bus company is not responsible for seized shipments. Again, please be aware of your countries importation regulations.

IMPORTANT : Any orders for either cigars or tobaccos or accessories which are sent to an address outside of the U.S. may attract local import duties or taxes and may be contrary to local regulations and laws.

It is the customer's responsibility to clear and pay any subsequent taxes or duties pertaining to the goods. Ignorance of such laws, where applicable is no defence. We do not accept responsibility for goods which are either held or confiscated by customs agencies once dispatched.

All sales are final, if package is lost, damaged or held in customs, it is the customer’s responsibility.

International Additional Freight Charges:
https://cigarbus.com/international-additional-freight-charges-a0041.html

RETURN / REFUND POLICY

Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from cigarbus.com you may return it in original condition within 14 days of purchase for full credit or refund.

Cigars: Damaged items will be replaced, we will pay for all shipping cost (Only for U.S). If you are not 100% satisfied with any cigars athat you purchase from cigarbus.com, you may return them within 30 days for full credit aor full refund for the amount of cigars returned after we receive the returned goods, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.

Directions for Returns: We will ship the package again only after we receive the returned goods, the customer has to pay additional freight charges. If you have any questions, Please email us at service@cigarbus.com.